Thus dealers and their personnel represent the main “communication bridge” for managing customers assisted by the Group’s Customer Service activities.
Dealers are Piaggio’s partners, accompanying Piaggio in its success and guaranteeing end customer satisfaction.
Product quality and customer service in general are the company’s top priorities. For this reason the distribution and expertise of the service offered by our sales and assistance network is fundamental for promptly and effectively handling any potential problems for end customers.
That relationship hinges on tools designed to manage and improve relationships with dealers: training of the sales network, sharing of information and involvement of the network, the use of specific tools such as the Dealer Portal and Piaggio Business Service to manage network sales and technical problems.